CANCELATION POLICY

Purchase transactions on our Site are final, when collection is completed through the bank transaction. Once the bank transaction is approved, we process your order within 2 to 3 business days.

Our business model permits clients to complete purchases at any time of the day.  Nevertheless, the orders received after 1:00pm on Fridays, Saturdays, Sundays, January 1st, Election Day, Thanksgiving Day, Christmas Day or any other federal holiday in the Philippines, will be processed on the next business day. The aforementioned will not be automatically considered business days for order management, dispatch and shipping purposes.

If, within the period from when you make the order until we process the order for shipping, you understand that you do not want it, you can request a cancellation by sending an email to: info@nanaykikay.com with Subject Line: Order Cancellation.

The email should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who is canceling the order.
  3. Order number.
  4. Date when order was made.
  5. Item number.
  6. Description of the product/service.
  7. Reason for cancellation.

Cancellations will only proceed if the order has not been shipped. Once the order is shipped, we do not make cancellations.

Once the cancellation is determined, we will grant a store credit, which you can use within the following 90 days. No refunds will be made. The company will process the cancellation request and once it is proceeding, a credit will be granted for the same amount of the transaction.

Credits will be valid for 90 days.

RETURNS & EXCHANGE POLICY

Our company provides a variety of products with detailed descriptions and pictures to show the details of the product. We strongly recommend that you carefully revise sizes, quantity, product details, colors, measurements, and your entire order before completing it. The orders completed in our website are finals and are not subject to returns or exchanges.

If you did not receive the products ordered, you can make a return request by email to: info@nanaykikay.com whit Subject Line: Return, within a period of 3 days from the date of receipt of the product.

The email should include the following information:

  1. Name of person who made the order.
  2. Mailing address, email and phone number of the person who is requesting the return.
  3. Order number.
  4. Order date.
  5. Date when order was received.
  6. Item number.
  7. Description of the product.
  8. Reason for return.
  9. Photos of reason for return, if applicable.

Once the request is received, the company will attend to it and evaluate it in a period of up to 5 days by its administrative staff. When the company authorizes it, the client may send the part for physical inspection, without this guaranteeing that the return will proceed. The shipment of the product must be made within 24 hours after the company responds by email.

The following rules will apply in all cases:

  • Request for returns will proceed, within 5 days, starting from the date the order was received. When the Company authorizes it, the client should send the product within 24 hours, after the company responds by email. Shipping and handling costs will be covered by client. 
  • The Company may but is not obligated to review exchange orders 5 days after the client has received the order. 
  • The products that may be exchanged must be in the same conditions as they were when shipped by the Company. The price and / or brand label, decals, safety or hygiene stickers cannot have been removed, nor show use of any kind, the product must be intact, without use, without odors, without marks of any external agent including but not limited to lipsticks, ink, paint, and must show no evidence of washing or any other alteration.
  • In cases where the company authorizes the exchange or return, the customer will receive a credit to use it within 30 days from when it was granted.
  • The Company reserves the right to launch special offers in which it explicitly stats that it will not be subject to exchange. The foregoing means that it will not be subject to the aforementioned process.
  • THIS POLICY WILL ONLY APPLY TO WRONGFULLY DISPATCH ORDERS ON HONEST MISTAKES OF OUR COMPANY.